PRIVACY POLICY

When do we collect personal data?

We only collect transaction based data necessary to complete your order. To do this we collect your data:

When you visit our website and create and use your account to buy products, book workshops and events. This includes subscriptions.

When you create an account with us.

When you make a purchase but don’t have or use an account.

When you contact us by email, phone or direct message on social media with any product queries.

What information do we hold?

If you have an account with us: your name, billing/delivery address, orders and receipts, email and telephone number. We do not hold any bank details.

How and why do we use your personal data?

We will use your personal data:

To process orders that you make using our website www.flowersfromthemountain .co.uk or by phone +44 (0)7772258276. If we don’t collect your personal data during checkout we won’t be able to process your order an comply with our legal obligations.

To respond to your queries, offer advice and handle customer service complaints. We will hold this information and details of any correspondence for six months after the interaction. We do this in the interest of improving our service based on your experience .

With your consent, we will use your personal data and details of your transactions to keep you informed by email about relevant products and services including new product launches etc.

You are free to opt out of hearing from us at any time by unsubscribing.

To comply with any legal obligations to share data with law enforcement.

How we protect your personal data:

We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all personal data areas of our website and apps using ‘https’ technology.

Access to your personal data is password protected. We do not hold any sensitive data such as card payment information.

Who do we share your personal data with?

We do not and have never bought, sold or exchanged and personal customer data with any third parties, however we do need to sometimes share data with trusted third parties in order to deliver a service.

Third parties we work with are:

Delivery couriers - we use Royal Mail

Miss Sammie Designs, who developed and supports our website.

We never share data with third parties for their own purposes.

Your rights

You are entitled to:

have your data processed in a fair, lawful and transparent way

be informed about how your personal data is being used to deliver your order

access personal data we hold about you

require us to correct any mistakes in your personal data

require us to delete personal data

request that we transfer your personal data to you or another service provider in a simple structured format

object at any time to processing your personal data for direct marketing purposes

How can you stop the use your personal data for direct marketing?

There are two ways you can stop direct marketing communications from us:

Click the unsubscribe link in any email communication we send you.

Email us directly to BlodauGraigFlower@mail.com and request to opt out.

CHANGES TO THIS PRIVACY POLICY

We may update the Privacy Policy from time to time.

Last updated on 30th June 2022

If you have any questions about this Privacy Policy or your rights please contact:

Flowers from the Mountain, Tan y Graig, Cilgwyn, Carmel, Caernarfon LL54 7SH

Telephone: +44(0)7772258276

Email: BlodauGraigFlowers@mail.com